You worked your magic again. The knife arrived this afternoon without any problem. [My husband] is quite delighted with it.
J J, Canada, 07.11.2006
I received the silver Verdienstkreuz this morning. Your swiftness and dedication was very much appreciated and, though the envelope arrived with a Post Office sticker saying it had been found open or damaged, the cross was unharmed and looks beautiful. Thanks for your time.